Shipping & Delivery Policy

Overview

At Infinity Wholesale Hub, we aim to provide fast, reliable, and secure delivery services across the United Kingdom. We work with trusted courier partners to ensure your orders arrive safely and on time.

Order Processing

• Orders are typically processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak periods, processing times may be slightly longer.

Delivery Services

We use reputable UK courier services including:

• Royal Mail

• Evri

• DPD

• DHL

• UPS

• Parcelforce

The courier used will depend on the size, weight, and destination of your order.

Delivery Timeframes

Estimated delivery times:

Standard UK Delivery

• 2–5 Business Days

Express UK Delivery

• 1–2 Business Days (where available)

Large or Bulk Orders

• 3–7 Business Days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

Delivery Charges

Shipping costs are calculated at checkout based on:

• Order weight

• Parcel dimensions

• Delivery location

• Courier service selected

Any available free shipping promotions will be clearly displayed on the website.

Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Customers can use the tracking number supplied to monitor the progress of their shipment.

Failed Deliveries

Please ensure all delivery information is accurate when placing your order.

If a delivery fails due to incorrect address details, additional delivery charges may apply.

Damaged Deliveries

If your parcel arrives damaged:

• Report the issue within 48 hours of delivery.

• Provide photographs of the packaging and damaged items.

• Include your order number when contacting our support team.

We will investigate and arrange a suitable resolution where appropriate.

Missing Deliveries

If you have not received your order within the estimated delivery timeframe, please contact our customer support team and we will assist in locating your shipment.

Bulk & Wholesale Orders

Large wholesale orders may require additional processing and delivery arrangements.

For pallet deliveries or large-volume orders, our team may contact you directly to arrange suitable delivery options.

Delivery Areas

We currently deliver throughout the United Kingdom.

For delivery requests outside the UK, please contact us before placing an order.

Contact Us

For any shipping or delivery enquiries, please contact:

Infinity Wholesale Hub

Email: sales@infinitywholesalehub.co.uk

Phone: +44 7988 578321