FAQS

Frequently Asked Questions (FAQs)

General Questions

What is Infinity Wholesale Hub?

Infinity Wholesale Hub is a UK-based wholesale supplier offering a wide range of products across multiple categories, including Beauty & Personal Care, Household & Cleaning, Tools & Hardware, Automotive, Pet Supplies, Toys & Games, and more.

Do I need a trade account to place an order?

No. Customers can browse our website and place orders. However, trade account holders may receive access to additional wholesale benefits and opportunities.

Who can apply for a trade account?

We welcome applications from:

  • Retail Stores

  • Amazon Sellers

  • eBay Sellers

  • TikTok Shop Sellers

  • Market Traders

  • Online Businesses

  • Distributors

Orders & Payments

What payment methods do you accept?

We accept secure online payments through trusted payment providers available during checkout.

Can I modify or cancel my order?

If your order has not yet been dispatched, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive an order confirmation email.

Delivery Information

How long does delivery take?

Typical UK delivery times are:

  • Standard Delivery: 2–5 Business Days

  • Express Delivery: 1–2 Business Days (where available)

Which couriers do you use?

We work with trusted UK courier partners, including:

  • Royal Mail

  • DPD

  • DHL

  • UPS

  • Evri

  • Parcelforce

Can I track my order?

Yes. Tracking information will be provided where available once your order has been dispatched.

Returns & Refunds

Can I return an item?

Yes. Eligible items may be returned within our return period, provided they are unused and in their original packaging.

What should I do if I receive a damaged item?

Please contact us within 48 hours of delivery and provide photographs of the damaged product and packaging.

How long do refunds take?

Approved refunds are usually processed within 5–10 business days, depending on your payment provider.

Trade Accounts

How do I apply for a trade account?

Visit our Open Trade Account page and complete the application form. Our team will review your application and contact you regarding approval.

What are the benefits of a trade account?

Trade account holders may benefit from:

  • Wholesale pricing opportunities

  • Bulk purchasing options

  • Product updates

  • Dedicated support

Need More Help?

If you cannot find the answer to your question, please contact our team:

Phone: +44 7988 578321

Email: sales@infinitywholesalehub.co.uk

We are always happy to assist.