Returns & Refund Policy

Overview

At Infinity Wholesale Hub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• The return request must be submitted within 14 days of receiving your order.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

• Personal care and hygiene products

• Opened consumable goods

• Clearance or sale items

• Custom or special-order products

• Gift cards

Damaged or Faulty Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the issue and arrange a replacement, exchange, or refund where appropriate.

Return Process

To request a return, please contact our customer support team:

Email: sales@infinitywholesalehub.co.uk

Phone: +44 7988 578321

Once your return request has been approved, return instructions will be provided.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

• We recommend using a tracked delivery service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider or bank.

Exchanges

We may offer exchanges for faulty, damaged, or incorrectly supplied items, subject to product availability.

Order Cancellations

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

Once an order has been dispatched, it will be subject to our standard returns procedure.

Trade Account Orders

Trade account and bulk wholesale orders may be subject to separate return conditions. Please contact us before placing large-volume orders if you require clarification.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Infinity Wholesale Hub

Email: sales@infinitywholesalehub.co.uk

Phone: +44 7988 578321